What kind of Support do you offer?
We work collaboratively with our clients to provide dedicated support in operations management. This is done remotely from our virtual offices. For more information, please visit the services page.
What is Digital Transformation?
Digital transformation is the adoption of new technologies to improve business operations through innovation in product, service, customer experience, and sales. Digital transformation can include using software such as CRM or project management systems, AI (artificial intelligence), and leveraging data to improve business efficiency and productivity.
What is “Process-Driven Organizational Structuring”?
At Crowned, we are experts at analyzing processes and giving customized support to improve organizational structures. Examples include managing standard operating procedures, optimizing & streamlining current processes, and automating tasks through the cloud. We’ll help you choose the correct systems to make your business more proficient.
What is Customer Success?
Customer success ensures customers achieve their desired outcomes and goals while using a product or service. It involves working with customers to understand their needs, helping them fully utilize the product or service, and proactively addressing any issues or challenges they may encounter. Ultimately, customer success is about building trust and loyalty by providing exceptional service and support, which can create a positive reputation and attract new customers through word-of-mouth referrals.
What do you mean by Project Management?
Project management is the process of planning, organizing, and overseeing the execution of a project to achieve specific objectives. It involves identifying project requirements, developing a project plan, allocating resources, managing budgets and timelines, and ensuring that deliverables are completed on time and within budget. Ultimately, project management is about ensuring that a project is completed successfully, on time, and within budget; while meeting the needs and expectations of all stakeholders involved.
What is “Custom Operations Analysis”?
Crowned offers bespoke business operations consulting. We look at each of our clients uniquely, and we believe there is no “one size fits all” approach to operations management. With our years of experience, we can craft a plan that suits your specific needs by assessing your current systems, finding existing roadblocks, providing a detailed questionnaire, and taking the time to discuss the next steps and any concerns.
What does a “1:1 Strategy Session” include?
Crowned provides 1:1 strategy consulting sessions in operations and digital transformation. Through a strategy call, we will provide insights using our expertise and extensive network to help you solve your most significant pain points. We assist with selection criteria for systems and applications, discuss use cases, use thorough analysis, and make recommendations.
What are your available working hours?
Crowned is available during normal business hours Monday-Friday, 8:00 am – 5:00 pm PT. After-hours support may be available upon request.
How do plan payments work?
All monthly and annual plans are paid on a retainer. Crowned will ask for the first payment upon sign-up. You will have the option to renew your existing plan or start a new plan of your choosing at the end of your billing cycle.
Do my hours roll over each month?
No, your hours are only valid during that month’s billing cycle and will expire if left unused. Once you decide to renew your plan, the allotted monthly hours will start over. However, you can ask about hour usage through hourly reports.
What if I need support after hours?
In the event after-hours support is needed, you must contact Crowned at least 2 hrs prior to ensure a logical time frame and availability. There will be an additional fee for all after-hours work, and you will be invoiced at the end of your monthly billing cycle.
Have more questions? Contact Crowned