What kind of Support do you offer? We work collaboratively with our clients to provide dedicated ongoing support. This is done remotely from our ‘virtual office’. For more information visit the support page.
What are your available working hours? Crowned is available during normal business hours Monday-Friday 8:00 am – 5:00 pm PST. After hours support may be available upon request.
How do payments work? All plans are paid on retainer. Crowned will ask for the first payment upon sign-up with a monthly plan. Then, at the end of each billing cycle, you will have the option to renew your existing plan or start a new plan of your choosing.
Do my hours roll over each month? No, your hours are only valid during that months billing cycle and will expire if left unused. Once you decide to renew your plan, the allotted monthly hours will start over. However, you will always be aware of any unused hours through your weekly usage reports.
What if I need support after hours? In the event after hours support is needed, you must contact Crowned at least 2 hrs prior to ensure a logical time frame and availability. There will be an additional fee for all after-hours work, and you will be invoiced at the end of your monthly billing cycle.
Have more questions? Contact Crowned