you-get-what-you-pay-for

Why do people tend to pay more for goods, services or support? Because of the value, they’re receiving in return. If an individual is hiring someone to work in the typical office environment they would be compensated according to their skill set and experience. So why should it be any different when hiring remotely?

In this remote industry, it can be difficult to determine what price is the right one. Knowing what you want out of your Administrative Consultant is the easy part. You want highly skilled, competent individuals to provide you and/or your team quality support. The only difference is your Administrative Consultant is not your employee and there is no resume to use as a reference. So, how do you find these individuals? There are social networks such as LinkedIn where experience is laid out in a profile and some may even have recommendations. If you ask, most Consultants don’t mind providing you with their background experience either. Websites are also a great way to get to know your Consultant. Things like support options, pricing, contact information and background experience should be included. Personally, I like to have a call with each potential client to find out if we’re a good fit. By speaking to my clients first, I’m able to learn more about them and decide if the support I provide will be beneficial. These calls usually consist of support needs, getting a little background on one another and how your consultant works on a day-to-day basis.

After you’ve finished the vetting process the next question is cost. What should an Administrative Consultant charge? When thinking of payment my advice is to consider these factors:

  • Their time is valuable– Most consultants have multiple clients, so they’re likely juggling many projects and tasks at one time.
  • Cost versus quality– I think this speaks for itself, but ultimately it’s up to you.
  • What type of support is needed?– Will you be needing daily interaction, single projects etc?
  • Skillset– Do you need support that includes an enhanced skill set such as content creation, graphic design, bookkeeping, marketing, or advanced administration skills?
  • Experience– This is a tricky one, you may feel fine working with someone who is just starting out. I’m mean, they have to start somewhere right? I would just make sure that the individual has some background experience in the type of support you’re needing. Of course, there are seasoned professionals with lots of experience, I have ten years and counting myself. So, the way I run my business may be different, it’s really about collaboration and finding someone who will bring value to you and your business.

Remember, when you decide to work with an Administrative Consultant do your research. Take the time to properly vet the individual and consider all the factors above. By doing that, I think you will have a better grasp of what makes sense for you. After all, you’re choosing to work with an Administrative Consultant because you need quality support. You’re leaving important aspects of your business in their hands. They should be compensated accordingly.

 

how-to-handle-mistakes

We all make mistakes, so how should we handle them? 

Does the circumstance matter? Should our clients be privy to every mistake that is made? In my experience, it’s best to take these 4 steps when you find yourself in such an unfortunate situation.

  1. Acknowledge it
  2. Learn from it
  3. Fix it
  4. Move on!

Acknowledging the mistake means taking responsibility for the error that was caused, plus this will prove your credibility. Depending on the size of the mistake, you should consider disclosing it to your client as well. I’m not talking about a little mistake you can easily fix. No client wants to be bothered with every little thing. I’m talking about something that can be detrimental to the workplace. It is essential that you bite the bullet and spill the beans no matter how hard it may be. You don’t want to be caught in a lie down the road if you never disclosed the mistake in the first place.

Learning from your mistake. Now, this is important because you don’t want to be repeating the same mistakes over again. Write it down, set reminders, practice, etc. Do what you have to so the mistake is not made again.  Remind yourself to double and triple check everything prior to moving forward. This will make it less likely for another error to occur.

Fixing the mistake. Since you were the one who made the mistake, it is now your responsibility to correct it. Sometimes the timing alone can be essential, so make sure to correct the error as soon as possible and go out of your way to ensure it has been fixed correctly. 

Now you can breathe easily and move on! Take it easy on yourself, don’t spend time focusing on the mistake you made and the reasons why. That will just cause you to worry, and worrying can cause more mistakes. If you follow these 4 steps I guarantee the likelihood of making another mistake will decrease dramatically.

Remember we all make mistakes every now and then, but how you handle them is what makes all the difference. 

Are you facing the dreaded Expense report again this month? Check out my 6 tips

new-piktochart

I’ve done several expense reports for a variety of my clients. Things that are typically included are: flights, checked bag fees, dinner/lunch meetings, hotels, rental cars, Uber, taxi’s, concert tickets, misc purchases, credit card transactions, and much more. So, with all of the receipts that are acquired during a single trip, or on a daily basis, how can one keep up with the loot?

My solution, use mobile apps! There are so many available these days it’s hard not to take advantage of their services.  These apps allow you to take a photo of your current receipt and it will automatically log that information into a single spreadsheet. Some will even match your credit card transactions, categorize receipts, track company policies & procedures, etc, etc. Saving you, or your Administrative Consultant valuable time. If you’re consistent, utilizing these apps is a great solution! However, there are some companies that do not offer these easy solutions or busy entrepreneurs that do not want to deal with using apps. That’s okay too! You know how it goes, there is a prefabricated spreadsheet that you must fill out manually, entering every receipt, category, or reason. Then you have to submit it to the correct department, attach receipts blah, blah, blah.

As a virtual Administrative Consultant, my goal is to make things easier for all of my clients. So I’ve come up with 6 simple tips to help this process go smoothly, regardless if you choose to go the app route or not.

6 tips for Managing Expense Reports with ease:

  1. Take a photo of each paper receipt you receive: Even though the apps work great for this I would still take one extra step, and email those photos to yourself, or your Administrative Consultant. (Pssst- you can even text the photo to your Admin Consultant) Just so you don’t have to worry about losing the paper receipts. It’s better to be safe than sorry, and you won’t need a scanner.
  2. Use your email to your advantage: You can easily set rules or filters to manage specific incoming emails. For example: If you receive Uber, or Google Apps receipts through email, then you can create a filter to put those emails in a specific folder. That way it keeps your newly received receipts organized, and separate from your inbox.
  3. Create a folder for each month to house all of your emailed receipts and statements: This is important. You need a place to house all of your receipts, and credit card statements. Even if you’re using an app, you need a point of reference in case of a mistake. I would keep this folder in your preferred cloud storage system, or in a secured area on your computer. Your Administrative Consultant can also do this and share the folder with you, or vice versa.
  4. Make time to compile the data: Now that you have a folder with all of your receipts and statements in one place, what’s next? Fill out the report as you go! I highly suggest this, because it will save you time in the long run. No one wants to go through a month of receipts all at once.
  5. Submit your receipts: Companies usually like receipts in one nice PDF document. But, if your photos are in a JPEG format, how does this work? Well, you have some options: you can use a program to convert these for you (sometimes for a small fee), or delegate this task to your Administrative Consultant. I usually have the task of converting these for my clients, it also allows me to double check the entered data as I go.
  6. Double, and triple check!: Before submitting your monthly expense report, just go through and check everything once again. If you’re using a spreadsheet make sure all of your formulas are correct, showing the right amounts. If using an app, check to make sure all receipts are included in the correct amounts. There is less error when using apps, but sometimes a mistake can be made.

Hope this list helps you to become more efficient and productive when managing expense reports. If you need some additional help, contact me at info@crowned.us